These guidelines are intended for law enforcement authorities seeking information about Vizsafe, Inc. accounts (“Vizsafe” or “Vizsafe”). Information concerning requests to withhold content on Vizsafe is available below. More general information is available in our Privacy Policy, Terms of Service, and Rules of Conduct.

What is Vizsafe?

Vizsafe is a platform that crowdsources, organizes and shares user generated visual content from smartphones and camera networks.

Who Holds Vizsafe Account Information?

In accordance with our Privacy Policy and Terms of Service, user account information is held by Vizsafe, Inc.

Does Vizsafe Have Access to User-Generated Photos or Videos?

Vizsafe provides photo and video hosting for some media uploads, as well as Vizsafe account profile photos. More information about posting photos on Vizsafe can be found here

Data Retention Information

Vizsafe retains different types of information for different time periods. Given Vizsafe’s real-time nature, some information (e.g., IP logs) may only be stored for a very brief period of time. Some information we store is automatically collected, while other information is provided at the user’s discretion. Though we do store this information, we cannot guarantee its accuracy. For example, the user may have created a fake or anonymous profile. Vizsafe doesn’t require real name use, email verification, or identity authentication. More information on Vizsafe retention policies can be found in our Privacy Policy.

NOTE: Once an account has been deactivated, there is a very brief period in which we may be able to access account information, including user posts. Content deleted by account holders is generally not available.

Preservation Requests

We accept requests from U.S. law enforcement to preserve records which constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process. Preservation requests, in accordance with applicable law, should be signed by the requesting official, include the username and/or URL of the content requested, have a valid return official email address, and be sent on law enforcement letterhead. Requests may be sent via the methods described below.

Requests for Vizsafe Account Information

Requests for user account information from U.S. law enforcement should be directed to Vizsafe, Inc. at the address below. Vizsafe responds to valid legal process issued in compliance with U.S. law.

Private Information Requires a Subpoena or Court Order

Non-public information about Vizsafe users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process – or in response to a valid emergency request, as described below.

Contents of Communications Requires a Search Warrant

Requests for the contents of communications (e.g., photos, videos or messages) require a valid search warrant from an agency with proper jurisdiction over Vizsafe.

Will Vizsafe Notify Users of Requests for Account Information?

Yes. Vizsafe’s policy is to notify users of requests for their account information, which includes a copy of the request, prior to disclosure unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)). Exceptions to prior notice may include exigent or counterproductive circumstances (e.g., emergencies; account compromises).

What Details Must Be Included in Account Information Requests?

When requesting user account information, please include:

  • The username and URL of the subject Vizsafe account in question;
  • Details about what specific information is requested and its relationship to your investigation. We are unable to process overly broad or vague requests;
  • A valid official email address so we may get back in touch with you upon receipt of your legal process.

Requests may be submitted by email, fax or mail; our contact information is available at the bottom of these Guidelines. Requests must be made on law enforcement letterhead.

Records Authentication

The records that we produce are self-authenticating. Additionally, the records are electronically signed to ensure their integrity at the time of production. If you require a declaration, please explicitly note that in your request.

Emergency Disclosure Requests

In line with our Privacy Policy, we may disclose account information to law enforcement in response to a valid emergency disclosure request.

Vizsafe, Inc. evaluates emergency disclosure requests on a case-by-case basis in compliance with relevant U.S. law (e.g., 18 U.S.C. § 2702(b)(8)). If we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it.

How To Make an Emergency Disclosure Request

If there is an exigent emergency that involves the danger of death or serious physical injury to a person that Vizsafe may have information necessary to prevent, law enforcement officers can submit an emergency disclosure request via email to: support@vizsafe.com (the quickest and most efficient method).
Please include all of the following information:

  • Indication on your cover sheet, which must be on law enforcement letterhead, that you’re submitting an Emergency Disclosure Request;
  • Identity of the person who is in danger of death or serious physical injury;
  • The nature of the emergency (e.g., report of suicide, bomb threat);
  • Vizsafe username and URL of the subject content or account(s) whose information is necessary to prevent the emergency;
  • Any specific content you would like us to review;
  • The specific information requested and why that information is necessary to prevent the emergency;
  • The signature of the submitting law enforcement officer; and
  • All other available details or context regarding the particular circumstances.

International law enforcement authorities may submit requests for emergency disclosure.

Mutual Legal Assistance Treaties

Vizsafe, Inc.’s policy is to promptly respond to requests that are issued via U.S. court either by way of a mutual legal assistance treaty (“MLAT”) and letters rogatory, upon proper service of process.

Assisting a Vizsafe User

If you are assisting a Vizsafe user with an investigation and want to obtain a copy of the Vizsafe user’s non-public account information, please ask the user to contact us directly (see below) to request his or her own information.

General Inquiries

Other general inquiries from law enforcement or government officials can be submitted via email at info@vizsafe.com

Contact Information

Vizsafe, Inc.
88 Silva Lane, Suite 250
Middletown, RI 02842
Attn: Preservation Request
support@vizsafe.com

Receipt of correspondence by any of these means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service.

Non-law enforcement requests should be submitted through via email to info@vizsafe.com